Mooresville, NC – Classy Critters Pet Resort & Spa, a popular facility offering pet boarding, daycare, and grooming services in Mooresville, North Carolina, is currently at the center of a local scandal. The business is facing serious allegations of animal abuse following the circulation of disturbing videos on social media.
This article provides the latest updates on the Classy Critters Pet Resort & Spa incident, the public’s reaction, and the ongoing investigation.
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What Happened at Classy Critters Pet Resort & Spa?
On July 18, 2025, videos allegedly recorded by a former employee were posted online, showing a groomer mistreating dogs. The footage depicts an employee hitting and aggressively handling several dogs, including one instance where a dog appears to be punched multiple times.
The videos quickly went viral, leading to a massive public outcry and immediate calls for a full investigation into the facility.
The Response from Classy Critters
In a public statement on their Facebook page, Classy Critters Pet Resort & Spa acknowledged the videos, calling the employee’s actions “unacceptable.” The business confirmed that the individual involved had been terminated.
However, the situation became more complex when screenshots of messages, allegedly from the owner, “Pam At Classy Critters,” surfaced. These messages reportedly threatened legal action against the person who posted the videos, adding to the public’s concern and questioning the facility’s overall accountability.
Investigation and Community Reaction
The Iredell County Sheriff’s Office and Iredell County Animal Services & Control have confirmed they are actively investigating the allegations. As of July 23, 2025, no arrests or charges have been filed.
This incident has created a significant divide within the community. While many former customers are shocked and disappointed, some have defended the business, pointing to positive past experiences and arguing that the actions of a single employee do not represent the entire staff.
Previous Issues with Classy Critters Pet Resort & Spa
It’s important to note that this is not the first time the facility has faced scrutiny. According to records from the NC Department of Agriculture, Classy Critters Pet Resort & Spa received a civil penalty in June 2023 for operating with an expired boarding license. The facility was also cited for failing to provide adequate supervision for dogs in commingling exercise areas on several occasions.
The outcome of the ongoing investigation will be critical in determining the future of Classy Critters Pet Resort & Spa. We will continue to monitor the situation and provide updates as they become available.